Have a question or a claim? Call us first.
If Jon Parrack Insurance is your agent, call us at 304-675-4132 before you call the company. We know your policy, we know the adjusters, and we will walk it through with you. The links and numbers below are for after hours, or for when you just want to pay a bill. If your Aetna policy is with another agent, the links below will get you to the right place.
Pay Your Bill
Employer billing and enrollment run through Aetna’s online platform. If something is wrong on an invoice or an employee is not showing up as enrolled, call us before you call Aetna. That is faster and it is what we are here for.
Claims
On a health plan the number to call is the one printed on your member ID card. Aetna runs different service teams by plan, so the card reaches the right one and a general line will not. That is why we do not list a number here.
Most claims never touch you. Your doctor bills Aetna directly. You would file one yourself only for care you paid for up front, usually out of network or outside the country, and for that keep the itemized bill and the proof of payment.
About Aetna
Aetna is one of the largest health insurers in the country and part of CVS Health. We write it for employer groups only. If you are looking for an individual plan, a Marketplace plan, or Medicare, this is not the office for that, and we would rather say so than waste your time.
The plan most small employers land on is Aetna Funding Advantage, which is level funded rather than fully insured. The monthly amount is set against your own employees’ health trends instead of a pooled rate, stop-loss coverage caps what a single large claim can do to you, and if the group’s claims come in under what was funded, Aetna returns half of the surplus at renewal. That last part does not exist on a conventional small group plan, and it is usually why a healthy group ends up here.
Where Aetna tends to fit
Aetna tends to fit a small employer whose group is reasonably healthy and who is tired of paying a pooled rate that does not reflect that, with a national network behind it for employees who travel or live out of state. If your situation is more complicated, we represent companies that specialize in it. Either way, we quote across everyone we write with before recommending anything.
What We Write With Aetna
Coverage we can place with Aetna via Jon Parrack Insurance. Availability can depend on where you live and the details of the risk, so ask us.
Personal
- Personal Auto (not written)
- Homeowners (not written)
- Renters (not written)
- Condo (not written)
- Landlord & Rental Property (not written)
- Personal Umbrella (not written)
- Jewelry & Valuables (not written)
- Flood (not written)
Farm
- Farm & Ranch (not written)
Business
- Business / Commercial (not written)
- Commercial Auto (not written)
- Workers' Compensation (not written)
- Group Health
- Cyber Liability (not written)
- Surety Bonds (not written)
Life & Financial
- Life Insurance (not written)
- Annuities (not written)
Recreation
- Boat & Watercraft (not written)
- RV & Camper (not written)
- Motorcycle (not written)
- ATV & UTV (not written)
- Classic & Collector Vehicles (not written)
Specialty
- Pet (not written)
Want a Aetna quote, or help with the policy you have?
Jon Parrack Insurance is an independent agency. We will tell you whether Aetna is the right fit or whether another company we represent does better for you.
Looking for a different location?
We also serve other areas in West Virginia
Ryan Parrack Insurance
Serving Elkins, Buckhannon & Northern/Central WV
Elkins, WV