Have a question or a claim? Call us first.
If Jon Parrack Insurance is your agent, call us at 304-675-4132 before you call the company. We know your policy, we know the adjusters, and we will walk it through with you. The links and numbers below are for after hours, or for when you just want to pay a bill. If your Root policy is with another agent, the links below will get you to the right place.
Pay Your Bill
Root runs policy service through its app rather than a web portal, so there is no separate login to send you to. Call our office if you would rather not deal with the app and we will handle it from our end.
Claims
File a new claim online or in the app rather than by phone. It is open around the clock, where Root’s claims phone line is weekday business hours only, and their new-claim number doubles as their general customer service line so we do not list it here.
Roadside assistance is requested inside the Root app, and receipts for reimbursement go to roadside@joinroot.com.
About Root
Root is known for pricing car insurance off how you actually drive, measured through a phone app. That is the version they sell direct. What we write is a different product: Root built a non-telematics policy specifically for agents, and it quotes and binds without any driving-behavior tracking or app at all. If the app was the reason you would not have considered Root, it does not apply to the policy we would write you.
Root Insurance Company has been writing since 2015 out of Columbus, Ohio, on its own paper rather than someone else’s, and West Virginia is one of the states it covers. Claims can be filed online or in the app at any hour, and Root says the report takes about three minutes.
Where Root tends to fit
Root tends to fit a straightforward auto account where price is what decides it: a driver or two, a clean or nearly clean record, and nothing farm or commercial hanging off the policy. It is an auto market rather than a place to put a whole household. If your situation is more complicated, we represent companies that specialize in it. Either way, we quote across everyone we write with before recommending anything.
What We Write With Root
Coverage we can place with Root via Jon Parrack Insurance. Availability can depend on where you live and the details of the risk, so ask us.
Personal
- Personal Auto
- Homeowners (not written)
- Renters (not written)
- Condo (not written)
- Landlord & Rental Property (not written)
- Personal Umbrella (not written)
- Jewelry & Valuables (not written)
- Flood (not written)
Farm
- Farm & Ranch (not written)
Business
- Business / Commercial (not written)
- Commercial Auto (not written)
- Workers' Compensation (not written)
- Group Health (not written)
- Cyber Liability (not written)
- Surety Bonds (not written)
Life & Financial
- Life Insurance (not written)
- Annuities (not written)
Recreation
- Boat & Watercraft (not written)
- RV & Camper (not written)
- Motorcycle (not written)
- ATV & UTV (not written)
- Classic & Collector Vehicles (not written)
Specialty
- Pet (not written)
Want a Root quote, or help with the policy you have?
Jon Parrack Insurance is an independent agency. We will tell you whether Root is the right fit or whether another company we represent does better for you.
Looking for a different location?
We also serve other areas in West Virginia
Ryan Parrack Insurance
Serving Elkins, Buckhannon & Northern/Central WV
Elkins, WV